Service Level Agreement

Network SLA

Limestone Networks guarantees a 99.9% monthly network uptime per this Service Level Agreement (from here on referred to as "SLA"). Please note that terms and conditions apply.

Network Uptime

Limestone Networks' 99.9% Network Uptime SLA consists of 4 parts:

  • Global Internet Connectivity - This includes connectivity from the Limestone Networks' network to the outside Internet.
  • Private Network Connectivity - This includes connectivity between the privately routed network within Limestone Networks. (Limestone Private Back-End Tunneling).
  • Power - This includes the power which powers the servers in the data center
  • Client Control Panel - This includes the accessibility of the client control panel. This SLA does not guarantee functionality of the client control panel.
Limestone Networks' Uptime SLA Credit
99.9% and above 0%
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 80%
99.0% 90%
Below 99.0% 100%