Our managed support plans cover standard server management tasks such as software installation or operating system configuration. Your server's hardware, network and power is covered by default through our unmanaged support.
- 10 Minute Uptime Monitoring with Notifications
- 3 Free OS Reloads per Month
- Free Incident KVM for 3 Hours per Week
- Premier Phone and Live Chat Support
- We will Setup and Verify Routine Backup
- Apply Operating System Patches
- Perform Routine Anti-Virus & Malware Scans
- Per-Incident Management Tickets* for only $3 each
- Everything you get with Routine Checkup
- Instant Downtime Investigation
- Unlimited Per-Incident Management Tickets *
- Proactive Analysis (server usage, traffic metrics, etc)
- Spam, Malware and Hack Troubleshooting
*What are Per-Incident Management Tickets?
We define these tickets as server management tasks taking 1 hour or less of tech time to resolve.See Examples