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October 22, 2013

Professional Support

by Greg Williams


“We have servers at 11 datacenters. You guys beat out everyone in response time and quality of support.” LSN Client.

A  world-class support team doesn’t come into existence haphazardly. It calls for a platform built to satisfy the complex demands of a global client base. It requires experienced technicians who are passionate about customer service. It takes managers who are devoted to optimizing policies and procedures. Simply put, it requires consistent professionalism across the board.

Through years of refinement, Limestone Networks has cultivated premium support offerings for both their unmanaged and managed dedicated servers. For instance, we provide in-depth hardware diagnostics absolutely free. Our hardware diagnostics have been modeled after a full-service oil change. If you suspect you are experiencing hardware problems, in order to minimize downtime, we immediately replace all cables and memory (RAM) modules within your server. We proceed to investigate everything from CPU temperature to the proper seating of components, and if a client feels they need a hardware replacement, we replace the hardware at the client’s convenience no questions asked.

cutout higher resLimeAid, our managed service offering, is equally remarkable. “Every one of our LimeAid technicians are certified to provide both Linux (RHCE) and Windows (MCSE) support,” Kris Anderson, Director of Support, remarks. “When you find yourself in a pinch, our management team can get you up and running.”

The table below lists the more popular features of our support options. Limestone Networks takes customer needs seriously. We’re passionate about your satisfaction. We’re committed to providing premium services at affordable prices. Our professional support teams are battle tested. Don’t settle for less than Simple. Solid. Superior. 

UnmanagedLimeAid Managed Service
1. Hardware diagnostics
2. Support responses < 10 Minutes
3. Hardware replacements
4. Response ratings
5. Closed ticket surveys
6. Free OS reload
7. Web & mobile control panel
8. Fast provisioning
1. Backup Configuration & Restoration
2. Network Configurations
3. Firewall Configuration
4. OS Updates & Patches
5. Software Installation
6. Software configuration & troubleshooting
7. Per incident tickets only $5.
8. Comprehensive Proactive Management
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