Our managed support plans cover many server management tasks that are essential. Where our unmanaged support plans simply cover your server's hardware, network and power, our managed support covers more of your software needs.
- 10 Minute Uptime Monitoring with Notifications
- 3 Free OS Reloads per Month
- Free Incident KVM for 3 Hours per Week
- Premier Phone and Live Chat Support
- We will Setup and Verify Routine Backup
- Apply Operating System Patches
- Perform Routine Anti-Virus & Malware Scans
- Basic Management Tickets* for only $3 each
- Everything you get with Routine Checkup
- Instant Downtime Investigation
- Unlimited Basic Server Management Tickets *
- Proactive Analysis (server usage, traffic metrics, etc)
- Spam, Malware and Hack Troubleshooting
* Basic Management Tickets are defined as tickets taking 1 hour or less of tech time to resolve.