Although Limestone is not a managed hosting provider, issues may arise that you could use some assistance with. For that reason, we offer extra services you can turn to if you find yourself in a jam. We call these services LimeAid.
Premier Support customers receive 20% off the services listed on this page.
Services
Software Setup
| Service | Hourly | Flat-Fee | With Premier Discount |
|---|---|---|---|
| cPanel Setup (FTP, Mail and Web for 1 domain) | $50 ($5 per additional domain) |
$40 ($4 per additional domain) |
|
| General Software Installation | $20 | $16 | |
| General Software Configuration | $50 | $40 |
Software Troubleshooting
| Service | Hourly | Flat-Fee | With Premier Discount |
|---|---|---|---|
| HyperVM/OpenVZ Troubleshooting | $100 | $80 | |
| Apache or MySQL Troubleshooting | $20 | $16 | |
| DNS Server Troubleshooting | $30 | $24 |
OS / Security
| Service | Hourly | Flat-Fee | With Premier Discount |
|---|---|---|---|
| Adding IPs to the Operating System | $5 | Free | |
| Firewall Configuration (Windows/iptables) | $15 | $12 | |
| SSH Hardening | $20 | $16 | |
| Windows 2003 Hardening | $20 | $16 | |
| Windows OS Modifications | $20 | $16 | |
| Linux OS Modifications | $20 | $16 |
Performance Tuning
| Service | Hourly | Flat-Fee | With Premier Discount |
|---|---|---|---|
| MySQL Performance Tuning | $100 | $80 | |
| Apache Performance Tuning | $100 | $80 | |
| Performance Review (RAM, CPU, HDD speeds) | $10 | $8 |
What You Should Know
- A final confirmation will be provided when the work is completed. Please note that once the client has confirmed that the work was completed to original specifications, any additional work will be billed at additional cost to the client per the rates stated.
- The client understands that Limestone Networks provides the LimeAid service as an add-on service to Self-Managed Dedicated Hosting. In no way does LimeAid imply full management of any dedicated server.
- All LimeAid services are provided on 'Best Effort' basis, and do not necessarily guarantee intended results.
- Limestone Networks reserves the right to refuse any LimeAid ticket request at its sole discretion.
- Limestone Networks is not responsible should a server be hacked, exploited, or in any way become damaged due to a third party's action(s).
- Limestone Networks shall not be held liable for any downtime that is due to any LimeAid support. LimeAid support time is not eligible to be counted in any way towards the Limestone Networks SLA (Service Level Agreement).
- Any form of training provided by Limestone Networks or any of its staff is on a 'Best Effort' basis, and does not guarantee results.
- Limestone Networks reserves the right to cancel any LimeAid ticket after it is made at their sole discretion.
- Once a LimeAid ticket is opened, it is non-refundable.
