Although Limestone is not a managed hosting provider, issues may arise that you could use some assistance with. For that reason, we offer extra services you can turn to if you find yourself in a jam. We call these services LimeAid, and they're only $5.00 per ticket!
Premier Support clients get LimeAid service for only $4.00
Available Services
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Configuration and Troubleshooting of:
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What You Should Know
- A final confirmation will be provided when the work is completed. Up to two (2) days will be given for the client to state if the work was not completed correctly. After the two (2) days, the ticket is considered completed and will require an additional cost for more work to take place.
- The client understands that Limestone Networks provides the LimeAid service as an add-on service to Self-Managed Dedicated Hosting. In no way does LimeAid imply full management of any dedicated server.
- All LimeAid services are provided on 'Best Effort' basis, and do not necessarily guarantee intended results.
- Any form of training provided by Limestone Networks or any of its staff is on a 'Best Effort' basis, and does not guarantee results.
- Limestone Networks is not responsible should a server be hacked, exploited, or in any way become damaged due to work completed by request of the client.
- Limestone Networks shall not be held liable for any downtime that is due to any LimeAid support. LimeAid support time is not eligible to be counted in any way towards the Limestone Networks SLA (Service Level Agreement).
- Limestone Networks reserves the right to cancel any LimeAid ticket after it is made at their sole discretion.
- Limestone Networks reserves the right to refuse any LimeAid ticket request at its sole discretion.
- Once a LimeAid ticket is opened, it is non-refundable.
